How does the manufacturing process work?
Our machine uses continuous fibers as a reinforcement in the printing material.  Composites made with continuous reinforcing fibers exhibit substantial increases in strength and stiffness compared to similar materials using discontinuous (chopped) fibers.  Our machine does not print with a weave, it deposits layers of unidirectional composite in a user-defined orientation that can be specified by layer.  In general, unidirectional composites have a higher strength-to-weight ratio in the preferred fiber orientation than composites made with woven fabrics.

How long will it take to process my order?
Shift Koncepts makes every effort to ship in-stock items as quickly as possible.  The manufacturing process takes 7-14 business days and will usually ship on Mondays.

Can you ship my order to an address other than my billing address?
We understand that individual needs differ, and we're here to accommodate you in any way that we can. Whether you are purchasing your items as a gift, wish to ship to your business address or perhaps you are overseas and have an alternative North American address to ship to - whatever it is, we are happy to help! Please note that Shift Koncepts assumes no responsibility for issues pertaining to said orders such as lost or stolen goods upon delivery. For this reason, in some instances if you wish to have your order shipped to an address other than your billing address on file your order may require additional verification and may be subject to processing delays.  Shift Koncepts recommends you allow extra time for order fulfillment if you are shipping to an alternate address and have a specific delivery deadline. If you have any questions about this, please feel free to contact us via our Contact Page.

What is the average shipping transit time?
While Shift Koncepts makes every effort to ship your order as fast as possible, actual transit times for your order(s) to be delivered depends primarily on the shipping carrier and the service level selected at checkout. Once an item has shipped, Shift Koncepts assumes no responsibility for transit delays due to weather, postal strike or any other carrier related issue. If however you have any questions regarding your order, please feel free to contact us and we will work with the shipping carrier to help answer any questions that you may have.  Regular carrier services do not include weekend deliveries nor major holidays. When ordering with a deadline, please take into account estimated transit times for your chosen shipping method.  Shift Koncepts ships via UPS, FedEX & USPS. You can find additional information on all carrier services by following the provided links to their websites.

International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

What if I want to cancel my order?
Should you want to cancel your order, please contact us via our Contact Page or via your customer account as soon as possible. Any non-processed orders that have not yet been shipped can be cancelled.  Should your order have already been shipped, cancellation will no longer be possible and the order will have to be returned for a refund. Should this be the case, one of our customer support representatives will be happy to assist you. Please read our return policy here for more information.

Please note: There are NO refunds or cancellations on Special Order items.

What should I do if I want to return a product?
If you would like to return a product, please contact us via our Contact Page. Please be aware that Shift Koncepts will not accept returns on items that have been opened, installed, or otherwise used in any way.  In the event an item was shipped incorrectly, has been damaged in transit by the carrier or requires warranty repair/ replacement please contact us via our Contact Page.  If there is nothing wrong with the item we will refund minus shipping cost and 10% restocking fee.

What should I do if I received the wrong item?
In the event you receive your package and you think that you've received the wrong product in your order, please verify and compare the part number on the both the product packaging and on the Shift Koncepts product listing page. Should the numbers differ, or if there is still an issue - under no circumstance should you install or use the product in any way.  Please ensure that when contacting us you have you order number, product packaging and any other pertaining information on hand in order for us to help you efficiently as possible. For your own benefit, do not discard any of the parts or packaging upon receipt of orders as these items will be needed to process your return and replacement shipment and are important for possible warranty issues should they arrive.

Oh no! My order arrived damaged, what do I do?
In the unfortunate incident that your order arrives with damage, please contact us immediately. While at times a box can seem fine and yet still contain damaged contents, should the box have evident external damage it is imperative that you inform the carrier at the point of delivery to help facilitate any possible carrier claims.  Shift Koncepts is under no circumstance responsible or liable for carrier claims, however we will work with you to rectify your situation.
Steps to take in the event a product is damaged:

  • Do not discard any boxes or packing materials. Take detailed photos of all order contents and exterior packaging.
  • Take detailed photos of all order contents and exterior packaging
  • Should a box have evident exterior damage, take photo's prior to opening the box and inform the delivery agent upon receipt of your order.
  • Prior to contacting us, please write down a quick explanation of the product damage to be used as both evidence and to ensure the correct information is put on file
  • Please do not discard any boxes or packaging materials that were included with the shipment. All original products and packaging materials must be provided in order to fully process a damage claim.  Shift Koncepts is under no circumstance liable for carrier claims that are denied due to customer negligence.